Additionalinformation

Additional Information

Companydescription

Company Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Jobdescription

Job Description

The Anti:dote Bar Manager is responsible for the overall leadership, strategic direction, financial performance, guest experience and daily operations of Anti:dote Bar & Lounge.

The role serves as the custodian of the Anti:dote brand and is accountable for delivering innovative beverage experiences, exceptional luxury hospitality, commercial growth and operational excellence while maintaining Fairmont, Forbes Travel Guide, LQA and Accor brand standards.

The Bar Manager will work closely with Hotel Sales, Marketing, Revenue Management and Culinary teams to maximize bar, lounge, afternoon tea, private event and corporate business opportunities, while positioning Anti:dote as one of Singapore's leading luxury cocktail destinations.

• Brand Leadership & Destination Positioning

• Act as the brand ambassador and custodian of Anti:dote.
• Maintain and strengthen Anti:dote's position as a leading luxury cocktail and lifestyle destination in Singapore.
• Develop innovative concepts, experiences and partnerships that enhance brand awareness and guest engagement.
• Stay abreast of global cocktail, spirits and luxury hospitality trends.
• Foster strong partnerships with premium beverage suppliers, luxury brands, media partners and industry influencers.
• Represent Anti:dote at industry events, cocktail competitions, trade shows and media engagements.
• Support initiatives that enhance the venue's reputation and industry recognition.

• Luxury Guest Experience

• Deliver exceptional guest experiences in accordance with Fairmont, Forbes Travel Guide and LQA standards.
• Maintain a highly visible presence during service periods and key events.
• Build strong relationships with VIP guests, hotel residents, ALL members, corporate clients and repeat patrons.
• Lead service recovery efforts and ensure guest complaints are resolved promptly and professionally.
• Monitor guest feedback, social media reviews and satisfaction scores, implementing action plans where required.

• Beverage Programme & Innovation

• Lead the development and execution of Anti:dote's beverage strategy.
• Oversee cocktail, wine, Champagne, spirits and premium non-alcoholic beverage programmes.
• Collaborate with mixologists and beverage partners to develop innovative and commercially successful menus.
• Ensure consistency in beverage preparation, presentation and quality standards.
• Drive beverage revenue through menu engineering, upselling initiatives and strategic promotions.
• Manage supplier relationships and negotiate partnerships that enhance guest experience and profitability.

• Operations Management

• Oversee the daily Front of House and beverage operations of Anti:dote and associated lounge spaces.
• Always ensure efficient service delivery and operational excellence.
• Manage reservations, seating strategies and guest flow.
• Conduct daily briefings and departmental meetings.
• Ensure compliance with all departmental SOPs, service procedures and operational standards.
• Maintain the highest standards of cleanliness, maintenance and presentation throughout the venue.
• Coordinate effectively with Front Office, Culinary, Stewarding, Engineering, Security and Housekeeping teams.

• Events, Groups & Corporate Business

• Lead the planning, coordination and execution of a diverse range of events and group business, including:
• Corporate functions and business gatherings
• Networking events and industry engagements
• Product launches and brand activations
• Media events and press engagements
• Social celebrations and private parties
• Venue buyouts and exclusive private hires
• Collaborate closely with Hotel Sales, Events and Marketing teams to drive event revenue, maximise business opportunities and improve conversion rates.
• Participate in client meetings, site inspections and business development activities to secure new business and strengthen client relationships.
• Develop innovative beverage packages, event offerings and tailored concepts to meet client requirements and enhance the overall event experience.
• Oversee the seamless planning and execution of all private and corporate events, ensuring high service standards and operational excellence.
• Monitor event performance, profitability and guest satisfaction, identifying opportunities to drive repeat business and long-term client partnerships.

• Commercial Performance & Revenue Management

• Be accountable for achieving revenue, GOP and profitability targets.
• Drive revenue growth across:
• Beverage sales
• Afternoon tea
• Corporate events
• Group bookings
• Premium experiences
• Brand collaborations
• Analyze key business performance indicators including:
• Covers
• Average spend per guest
• Beverage mix
• Event revenue
• Labour productivity
• Guest satisfaction scores
• Work closely with Revenue Management to maximize demand periods and business opportunities.
• Identify and implement strategies that improve profitability without compromising guest experience.

• Financial Management

• Assist to prepare annual budgets and forecasts.
• Manage labour costs, beverage costs and operating expenses within approved budgets.
• Monitor payroll, overtime, casual labour and outsourced staffing.
• Ensure effective inventory controls and beverage cost management.
• Implement revenue enhancement and cost optimization initiatives.
• Conduct regular financial reviews and performance analysis.

• Leadership & People Development

• Recruit, develop and retain a high-performing team.
• Foster a culture of excellence, accountability, creativity and teamwork.
• Conduct regular coaching, training and performance reviews.
• Develop succession plans for key operational positions.
• Ensure all colleagues receive structured onboarding and continuous development.
• Promote employee engagement, recognition and retention initiatives.
• Build a team capable of delivering luxury hospitality standards consistently.

• Quality Assurance, Compliance & Safety

• Act as a role model for Fairmont service culture and luxury hospitality standards.
• Ensure compliance with Forbes Travel Guide and LQA requirements.
• Maintain the highest levels of food safety, beverage safety and hygiene compliance.
• Ensure adherence to all licensing and regulatory requirements relating to alcohol service.
• Conduct regular operational audits and implement corrective actions where required.
• Ensure responsible alcohol service practices are consistently followed.

Qualifications

Experience

• Minimum 5 years of progressive bar, lounge or luxury hospitality leadership experience.
• Minimum 2 years in a Bar Manager leadership role.
• Experience within a luxury hotel, internationally recognized cocktail bar or premium lifestyle venue preferred.
• Proven experience managing private events, corporate functions and group business.
• Experience leading high-volume beverage operations with strong commercial accountability.
• Exposure to award-winning bar programmes or internationally recognized hospitality concepts is an advantage ideally in 50 Best Bars

Skills, Knowledge & Ability

• Leadership / People management
• Knowledge in Financial and Marketing Area
• Good interpersonal and communication skills
• Able to work under pressure and independently
• Good interpersonal skills with ability to communicate with guests and all levels of employees
• Service oriented with an eye for details
• Strong computer skills and proficient in Microsoft Office-Words & Excel
• Strong problem solving and decision making skills
• Effective conflict management skills, respecting a diverse, multi-cultural environment
• Can use sensitivity and discretion in supporting guest needs
• Leads to constantly improve the guest service experience and team performance
• Leadership skills developed – collaborative, enabling, and entrepreneurial
• Career focused, wanting to grow and develop, self-driven